Privacy Policy

Effective Date: October 2025

1. Introduction

This Privacy Policy explains how Jessie Monk (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit https://jessiemonkmusic.com.au, purchase music or merchandise, or contact us online.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

  • Contact information – your name, email address, phone number, and mailing address.
  • Purchase details – billing/shipping addresses, payment status (processed by third-party gateways), and order history.
  • Account information – if you create an account on our website.
  • Communication data – messages sent via contact/booking forms and newsletter sign-ups.
  • Technical information – IP address, browser type, and site usage collected via cookies and analytics.

We do not intentionally collect sensitive information unless you choose to provide it.

3. How We Use Your Information

  • Process and fulfil orders and payments.
  • Communicate about orders, bookings, and enquiries.
  • Send newsletters and updates if you subscribe (you can unsubscribe at any time).
  • Improve our website, products, and user experience.
  • Comply with legal obligations (e.g., tax and record-keeping).

4. Payment Processing

Online payments are processed securely by third-party providers. We do not store your full card details.

5. Cookies and Analytics

We use cookies to provide core functionality and measure performance. We also use analytics tools (e.g., Google Analytics via Site Kit) to collect anonymous traffic data. You can disable cookies in your browser, but some features may not function as intended.

6. How We Store and Protect Your Information

Your information is stored securely on our hosting platform and protected by encryption, firewalls, and access controls. While we take reasonable steps to safeguard data, no method of transmission over the internet is completely secure.

7. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with trusted service providers who help operate our website and fulfil orders, including:

  • Web hosting and email services (e.g., Hostinger, WP Mail SMTP)
  • Payment gateways (e.g., Stripe, PayPal)
  • Email marketing/CRM tools (e.g., FluentCRM)
  • Delivery and logistics providers (e.g., Australia Post)

These providers are given only the information necessary to perform their services and must handle it securely.

8. International Transfers

If you are outside Australia, your data may be transferred to and processed in Australia or the European Union by our service providers. We take steps to ensure such transfers include appropriate safeguards.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by emailing hello@jessiemonkmusic.com.au. We will respond within a reasonable timeframe.

10. Your Rights

11. Links to Other Websites

Our website may include links to external sites (e.g., Spotify, YouTube, Instagram). We are not responsible for the privacy practices or content of those websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or concerns about this policy or how your information is handled, please contact:

Jessie Monk
Email: hello@jessiemonkmusic.com.au
Website: https://jessiemonkmusic.com.au

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